Engraving and Personalization Information

All gifts can be personalized with one or more of the following: Names, Initials, Dates etc. Each gift is pictured in the brochure with the font available for engraving. Please reference the "Font Used" column of the price list. Please enter and review your personalization carefully. Please note, all dates are engraved using hyphens (example: 10-6-2007). Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, numbers, punctuation and characters such as &, @, or *. Do not type in all capital letters or all lower case letters unless that is how you want the item to appear. We are unable to reproduce international characters (characters with accents marks, umlauts, etc.). Please enter only characters that appear on standard American keyboards. Most gifts can accommodate multiple lines of engraving. If a Monogram is desired, please specify "Monogram Font" when ordering. The initials for a Monogram should be listed in this order: First, Last, Middle initial. All personalization is included in the pricing. See price list for available character limits. Please call customer service at 1-760-604-3354 with any unanswered engraving or personalization questions.

Order Processing and Fulfillment

We ship all Engravable gift orders within 2-3 business days. We will ship all candle and favor orders within 5-6 business days. Although our production team can accommodate most circumstances, please place orders in advance to avoid a rush fee ($10.00). Changes cannot be made to an order once it has been received without a $25.00 change fee (see details in "taking an order"). All orders ship via UPS ground unless a shipping upgrade is specified. Please Note: Candle and Favor orders will ship separately from Engravable Gift Orders. We require you to use our order form or a format of which all-necessary information for processing your order will be present. We cannot be responsible for missing information if left off order. We do not ship internationally.

Returns/Exchanges/Damages

Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 7 business days of delivery date. PERSONALIZED items cannot be returned or exchanged. Any defective or damaged merchandise that is returned for inspection must be properly packaged; We will not be responsible for any further damages due to improper return packaging. Any defective or damaged merchandise you wish to exchange or return must have an RA NUMBER before returning. 20% restocking fee will be assested on returned merchandise. Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges. Please contact us for Return Authorizion.

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Please call customer service with any unanswered questions.

To Personalize It
P.O. Box 1323
La Mesa, Ca 91944
760 604-3354 Phone
815 364-3354 Fax